We also drove to Vizcaya Garden on the one cloudy day we had. As for excursions we walked 2.5 miles to the Cape Florida lighthouse and around the park. It was truly one of our best Ritz experiences! My one suggestion for improvement was that the pool menu needed a couple more options. There are several on site bars and restaurants and the hotel always felt lively. We made some awesome memories and got some great pics here. Really everyone we encountered was friendly. She was able to upgrade our room due to platinum status and was just super friendly and sweet and made us feel warm and welcome. We had an EXCELLENT checkin experience with Kyara. We were originally staying here for 5 nights but then ended up staying an additional two nights because it was so fabulous. The property was the closest to the Mexico feel that we have experienced. We've been to Miami a few times but this was our first time to Key Biscayne. Me, my wife, and two year old LOVED this property. A shout out and special thanks to Martha who was our server at breakfast (a wonderful buffet with great options) and Martha made our mornings and stay very special and saved the day and our overall experience at the RC!… So overall, the hotel facilities and service levels needs improvement to warrant 5 stars, but fortunately many of the staff are truly exceptional. This was all corrected on the third try, but the errors were in excess of a few hundred dollars which I find unacceptable. Our bill had several errors and did not correspond at all to our booking confirmation rate. And check your hotel bill prior to checking out. RC did provide us with a complimentary round of drinks for the first night which was a nice gesture. On the second night, we were told the courtesy cars ended at 10:30pm but when we phoned at 10:10pm, we were told that we were given wrong information and it was 10:00pm,and had to plead for a ride so we weren’t stranded again. Thankfully with the first restaurant, Vinya(and they’re fabulous by the way!), the owner secured an Uber for us when RitzCarlton’s front desk was not answering after we tried to get through for over 20 minutes. On two separate occasions, we were left stranded after our dinners as the courtesy car ended the night early. However, a key area of concern was their communication about the availability of the courtesy cars which take you from the hotel to neighbouring restaurants and stores. We liked our top floor view but our very expensive “standard” room was very small and definitely looks tired, and lacking in details like storage drawers, charging stations and convenient outlets for your devices. The Ritz-Carlton enjoys a great waterfront location in a quiet area of Miami which we appreciated, however the hotel was just adequate and definitely shows its age in decor and facilities. ![]() Hotels near Vocational Institute of Florida.Hotels near Hi-Tech School of Cosmetology Miami, FL.Hotels near Miami International University of Art & Design.Hotels near Talmudic College of Florida.Hotels near Yeshiva Gedolah Rabbinical College.Hotels near Beauty Schools of America South Beach Campus.Hotels near Bill Baggs Cape Florida State Park.Hotels near Woof Gang Bakery & Grooming Key Biscayne. ![]() Hotels near Pilates Center by Bernadette.Hotels near Ritz-Carlton Spa, Key Biscayne.Key Biscayne Hotels with Air Conditioning.Key Biscayne Hotels With Adjoining Rooms.The Ritz-Carlton Key Biscayne, Miami Rooms.The Ritz-Carlton Key Biscayne, Miami Gym.The Ritz-Carlton Key Biscayne, Miami Pool.The Ritz-Carlton Key Biscayne, Miami Features.Hotels near The Ritz-Carlton Key Biscayne, Miami.
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